Sunday, November 1, 2009

A day in the life

i work for a major ISP. a very nice lady called me, saying she couldnt get to her email. here's a little snippet from our call (paraphrased)

me: "now type i-p-c-o-n-f-i-g and then press [enter.]"
them: "nothing happens"
me: "lets try it one more time. make sure you're typing in the big black window. type i-p-c-o-n-f-i-g and press [enter]."
them: "still nothing. what is this supposed to do?"
me: "it should give us information about your network setup. lets try this. type p-i-n-g, then put a space, then type yahoo, then put a period, then type c-o-m. then press enter."
them: "hm... its still not doing anything."

so eventually we figured out what was wrong. here's the end result:

only by the grace of god almighty did they manage to type an actual period.